Return policy

The ordered products have a 30 calendar day production guarantee.

If the product has manufacturing defects, we ensure the replacement of the defective part or the restoration of the product.

In this case, the transport costs are borne by plussizeart.com

If the product is not good for you due to measurement mistakes or it seems inappropriate or you want to return it for any other reason independent of us, plussizeart.com ensures its adjustment or restoration, the costs being discussed later.

If you want to get your money back:

- we can repost your product in the Discounts section of the website, at full price or at a discounted price (you decide the price)

- when it is sold, if it is not returned by the new client, you receive the amount collected in your account

- if you chose to sell them at a lower price than the one you paid, the difference will be returned to you in the form of a voucher that you can use for your next order.

- the product to be returned will be delivered to plussizeart.com (you will receive instructions by email or by phone) to be checked by our colleagues. The transport costs in this case will be borne by the customer.

We don't want you to be left with a product that you won't wear, that's why we will always find a convenient solution for both parties.

THEY CANNOT BE RETURNED

Products customized by embroidery

The RETURN conditions are detailed here:

Products made to order are generally not returned.

Orders are made according to the instructions sent by the customer and return conditions are not accepted.

Products that are made to order at the customer's request and subject to Ord. 130/2000 will not be returned. Chapter 2 Art. 10:

The consumer cannot unilaterally denounce the following types of contracts, with the exception of cases where the parties have agreed otherwise: c) according to the consumer's specifications or distinctly personalized products, as well as those which, by their nature, cannot be returned or which can degrade or deteriorate quickly.

The counter value of the products made to order is not returned. We will always find a solution together, we will restore the product or change it.

RETURN PROCEDURE

- The ordered product must reach us to check it

- Please pack the product to protect it during transport

- The product must not show signs of wear

- The return must be made within a maximum of 5 working days from when you received the package

- Payment of transport and restocking costs will be borne by the customer if it is found that plussizeart.com is not to blame for the return

- The recovery procedure cannot be repeated

For more details, we are at your disposal by email: plussizeromania@gmail.com or on WhatsApp at 0762532388.